Artwork Approval
Final responsibility lies with the
client for checking spelling, layout and colours. Once approval has been given,
we will not be liable for any errors or inaccuracies subsequently discovered in
this artwork. Acceptance of this artwork constitutes acknowledgement of the
above.
Product Colours and Accuracy
Due to Manufacturing process, product
and print colours may vary slightly from each batch and pre-production sample.
Colour matching accuracy is +/- 10%, and any variations within this specified
range will not be grounds for a discount or refund.
Retention of Title
Title to the goods passes upon
receipt of cleared funds.
Quantity Shipped
Due to the manufacturing process, 2%
below quantity ordered is acceptable as shipment being complete & will be
billed accordingly.
Shipping
Freight is charged at cost based on
our courier's scheduled rates. Our responsibility is to dispatch goods on time.
We are not responsible for goods delayed, or lost, by common carriers, Customs
hold up, or by 'acts of God'.
Lead time is from confirmation of artwork approval. Lead time refers to dispatch, final delivery
time will depend on location and type of courier used.
All orders will be shipped using our
account and billed with your order at published rates for that carrier. If you
prefer to use your own account, we can accommodate you. Please provide us with
the carrier name and your account number.
Cancellation of Order
It is agreed we will supply your
product in the specified time. If you cancel after an Order Confirmation has
been signed, and the order is finalised, cancellation fees may apply. Potential
costs involved are artwork fees, set-up costs, restocking fee or full payment
of job if items have already been ordered, are in production, decorated, or in
transit.
If the order is cancelled by us, due
to not having the item in stock, or we don’t ship by the promised date
specified on the order confirmation form, you will not be responsible for
cancellation fees.
Items not being in stock, refers to
at the time of ordering, us being unable to supply a good. It does not refer to
orders that are currently in transit to their destination.
Delay of Shipment
A delay of more than 24 hours in
approving artwork once received may impact on shipping date. Also delay in
payment may impact on shipping date. We reserve the right to alter ship date if
any of the above occurs.
Logos and trademarks
All Logos shown are for illustrative
purposes only. No attempts has been made to infringe on copyrights and
trademarks. The logos do not imply endorsement by the owners of the
artwork/design/trademark, that such items were ever produced, or that the
owners expressly authorised any items with these specific logos.
Stock availability
Order fulfillment is dependent on
stock availability, and delivery timeframe, of the factories which we work
with. Please confirm availability with us before placing your order.
Claims or Returns
In the unlikely event of a claim,
only written claims will be accepted and must be made within 14 days of
receiving the goods. Claims or returns will only be accepted where there is a
fault in the product supplied or an error in the printing. Faulty goods must be
returned for inspection. A refund or replacement of stock will be issued at our
discretion once the goods have been checked.